Trust the Process


What to Expect


Counseling intake typically takes place at our physical office, unless you’ve chosen an online session. Your designated provider will be ready for you based on the scheduled time. If your provider is currently occupied with another client, please wait in the front area and send a message via the portal with your initials to indicate your arrival. Your provider will come to greet you when they’re available.

During your session, you can anticipate discussions about confidentiality, reviewing your intake paperwork, the reasons for seeking therapy, your therapeutic goals, our guidelines for therapy, and an assessment of whether you feel comfortable continuing sessions with the provider.

The Session

Your information is strictly protected by law, and we uphold confidentiality without indulging in gossip. We hold your privacy in high regard.

While our providers maintain professionalism, they also bring their genuine selves into sessions. However, please don’t anticipate the dramatic portrayals seen on TV – reality often differs from the media depiction.

Your provider may inquire about personal matters. This isn’t intrusiveness; rather, it’s an effort to facilitate your healing. For the therapeutic process to be effective, it’s important to lower your defenses.

Have faith in the process. Approach the service with an open mind as we embark on this journey of healing together.

Lastly, expect to be treated as an equal human being. You can freely express yourself in a judgment-free environment. We value both you and your time, and we kindly ask for the same mutual respect.

Common Terms

Types of Professionals

Mental Health Provider -An individual who has undergone state-approved training and is qualified to offer expert mental health services to individuals in need.

Psychotherapist – A professional who treats mental disorders through psychological methods and conducts therapeutic sessions, often referred to as counseling. Examples include Licensed Professional Counselors (LPCs), Licensed Clinical Social Workers (LCSWs), and Psychologists.

Licensed Professional Counselor – A state-approved professional with a Master’s degree who specializes in offering emotional and behavioral therapy support.

Licensed Clinical Social Worker – A state-approved professional with a Master’s degree who provides counseling and broader support within clients’ social environments.

Psychologist – A professional with a Doctorate level degree who can provide counseling services and conduct IQ tests.

Psychiatrist – Medical doctors capable of counseling, administering various psychological tests, and prescribing medication.

Common Words/Phrases Used

Counseling – Helping and guiding someone to fix personal, social, or psychological difficulties

Therapy – The treatment of mental or psychological disorders or personal issues by psychological means

Diagnosis – An identification given to a client due to the nature of an illness or other problem. May only be given by a trained professional after an examination of the client’s symptoms

Super Bill – A detailed form (receipt), used by providers which explains services provided to a client. Often used for insurance reimbursements.

Therapeutic Specialty – A type of therapy (counseling topic) that a provider is great at. They have a great mastery of the topic.

Psychological Theory – A scientific ideology used to treat mental illness. These are the different branches within the Psychology field. I.e. behavioral, cognitive, humanistic, personality, etc.

Therapeutic approach/modality – a concentrated form of psychological theory that is used to help the clients. I.E Cognitive-behavioral (CBT), Psychoanalysis, Person-centered, solution-focused brief therapy (SFBT), etc.

Self-regulation – The ability to be mentally and totally aware of one’s thoughts, behaviors, and emotions and control them according to their long-term goals. Also known as self-discipline

Professional – Someone who demonstrates competence, reliability, and respect, especially within their area of expertise.

Human – A type of species, also called Homo sapiens, Latin term: “wise man”. Me, you, all, us, we. The human race. A group of living organisms that believes they are at the top of the intelligence and food chain. Represents the entire human race and embodies collective identity.


Q: Why would I want to talk to a stranger about my problems?

A: Consider this: your closest friend was once a complete stranger. Reflect on that for a moment. When we first meet and introduce ourselves, we transition from being strangers to embarking on a shared therapeutic journey.

Q: I can go to my friends or family for help for free, why would I pay someone for that?

A: While friends and family are wonderful sources of support, they may not possess the training to effectively address mental health concerns, nor are they bound by confidentiality.

Think of it this way: Would you ask your plumber for advice on repairing your air conditioner? Chances are, you wouldn’t. If you answered differently, it might be time for a chat – no judgments, just a friendly suggestion.

Q: What if I don’t like my provider?

A: Feel free to communicate openly with your provider. They are trained professionals who can handle honesty. If you’re comfortable, provide a reason for your dissatisfaction; however, rest assured that even if you’re not comfortable sharing the reason, we will refer you to another expert who can better address your needs. Remember, our main focus is your well-being. If you’re not satisfied, it means something needs to change – either in our approach or in your receptiveness to the guidance. Let us work together to find a solution and help you thrive.

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